Terms of service

The HB Tools online store at www.thehbtools.com is operated by HUB TECHNOLOGY CO., LTD. These terms apply to purchases made directly through this online store. Please review the product information, price, shipping charges, and available delivery information before placing an order.

Product information and orders

We aim to provide accurate product descriptions, photographs, pricing, and availability. Check the listed dimensions, drive sizes, specifications, and intended uses before purchase. If you notice an error or need help choosing a tool, contact service@thehbtools.com. If a pricing, stock, or product-information problem affects an order, we will contact you to resolve it; any cancellation and refund will be handled in accordance with applicable law.

Payment and delivery

Available payment methods, applicable taxes, and shipping charges are shown at checkout. Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise. If an order has not arrived or arrives damaged, contact us with your order number so we can investigate.

Returns and refunds

Our published Return and Refund Policy explains the 30-day return window, eligibility, return shipping, and refund timing: https://www.thehbtools.com/policies/refund-policy. Please obtain return instructions before shipping an item back. These terms do not replace that policy.

Warranty and tool use

Our published Limited Lifetime Warranty sets out the coverage and claim process: https://www.thehbtools.com/pages/warranty. Use each tool only for its intended purpose and follow the applicable product instructions. Contact us if you are unsure about an application. Nothing in these terms limits consumer rights that apply under law.

Privacy

Our Privacy Policy explains how information is handled when you use this store: https://www.thehbtools.com/policies/privacy-policy.

Other purchase channels

Purchases made through Amazon or another marketplace follow that platform's purchase and return processes. Contact us with the purchase channel and order number if you need help identifying the appropriate support process.